Terms & Conditions - Frank & Rosie

Terms & Conditions

All content, materials, assets and trademarks related to www.frankandrosie.com.au are wholly owned by A Barcs & Co Nominees Pty Ltd T/A Group48 (ABN: 68 977 126 993).

All visitors to the Frank & Rosie website are bound by the terms of Group48’s usual terms and conditions of supply and conditions stated below which we have the right to modify at any time. Group48 urges users to read these terms carefully. When registering with the Frank & Rosie website, accessing or navigating the site (including the blog site) you will be deemed to have acknowledged and accepted the terms and conditions of this website.


Your privacy whilst navigating our site is of the utmost important to us.

  • Group48 does not share or sell customer information to third parties or use personal information for any reason other than its intended use.
  • Personal information will be collected to assist in providing you with relevant customer information, i.e. notification of products, promotional material and newsletters.
  • As requested by law, you may ‘opt-out’ from receiving promotional material from Group48 at any time by following the instructions at the bottom of sent material. Alternatively, if you wish your details to not be used for any marketing purposes at all you can contact our head office directly at info@frankandrosie.com.au
  • If we have collected private information from you it cannot be seen or modified by other sources.
  • Any private information collected that is no longer needed will be deleted.

Please feel free to contact us if you have any questions or comments concerning our privacy policy.

ABN 68 977 126 993
Address: Unit 9, 476 Gardeners Rd, Alexandria, NSW, 2015, Australia.
Phone: +61 2 8073 6000
Fax: +61 2 8073 6099
Email: info@group48.com.au

This document defines the terms and conditions that will apply to users of the website www.frankandrosie.com.au and related sites (together, the website), and to consumers buying Group48 products online from the website (together, you or your).

By using this website, you acknowledge that you have read and agree to be bound by these Terms and Conditions. These Terms and Conditions may be updated from time to time, and all changes will be displayed on the website. By your continued use of the website following such changes, you will be deemed to have agreed to the changes.


When you make a purchase on the website, you apply for ‘Group48’ membership, which will be granted subject to Group48’s approval. Your membership will continue until terminated in accordance with these Terms and Conditions.

Your email address is your member identification. You choose your own password to access your account. If you forget your password you can request a new password to be sent to your email address.


Group48 may terminate your membership, deactivate your account, and stop providing the website services to you by providing as much notice as is reasonable in the circumstances, for example if:

  • you breach any of these Terms or Conditions; or
  • you otherwise act in a way that is likely to be detrimental to the interests of Group48 or other Group48 members.

You may also terminate or deactivate your membership at any time by sending an email to info@frankandrosie.com.au requesting termination. Group48 will then deactivate your account.


You warrant and acknowledge that:

  • you are over the age of 18 and that you have the legal capacity to enter into a legally binding contract;
  • the information you provide on the website is: 
  • correct, complete and current; and
  • free from any programming bugs or computer viruses, faults or errors;
  • you will comply with all applicable laws in relation to any transactions entered into on the website and you will not use the website for any illegal or fraudulent purpose; 
  • you are purchasing the goods on this website for personal, non-commercial use only and the goods will not be re-sold; and
  • you will not impersonate any other person or allow any other person to impersonate you in use of the website.

Products and Orders

Orders placed on the website will be subject to Group48’s usual terms and conditions of supply.

The Group48 products and services promoted on the website are subject to availability and may change from time to time. Group48 may, at any time and without notice to you, discontinue any of the products or services currently available on the website. If you have already placed an order and a product becomes unavailable, Group48 will notify you and refund you accordingly.

Any goods of a flammable nature, including but not limited to nail polishes and aerosols, are not available for purchase by customers residing outside of Australia.

Order Status

You will receive an order confirmation via email upon receipt of your order and successful processing of your payment. For all Australian customers a further email will be sent upon dispatch of your goods containing a consignment number that can be tracked through Australia Post. For overseas customers, depending on your method of shipping a tracking email may or may not be sent. All enquiries relating to your order’s shipping status can be directed to info@frankandrosie.com.au

Group48 is not responsible for any loss you or a third party suffers for a delay or failure to process your order deliver products due to inaccurate or incomplete details provided in an order.

Payment Options

Group48 accepts all major credit cards, Paypal or Afterpay for payment for online purchases unless otherwise specified. Some orders may require a credit card authorisation form to be completed and returned.

Website Security

We use the industry standard encryption protocol known as Secure Socket Layer (SSL) to keep your order information secure. We have established a Secure Shopping Guarantee for every transaction that you make with Group48. Should any unauthorised charges appear on your credit card as a result of shopping with Group48, you must notify your credit card provider in accordance with its reporting rules and procedures. We will cover the liability of purchases made through this website only if the unauthorised use of your credit card resulted through no fault of your own.


Damaged/Defective Items

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

If you receive a damaged or incorrect item, contact customer service as soon as you ascertain that the item is damaged or incorrect via the following form:


 If there is extensive damage to the carton, refuse the order and contact customer service immediately, quoting your order number. The resupply of product in these circumstances will not incur shipping.

If you choose a refund, the adjusted purchase price will be credited in the same form of payment used for the original purchase.

Please obtain a Return Authorization (RA) number from Group48 before returning merchandise.

For returning an item to Group48:

The Return Authorisation number must be written on the original invoice.

Repack the product in its original packaging materials. Ship your return prepaid and insured for the full purchase price by a carrier that offers package tracking to the address listed at the top of the invoice.

Contact details:
Group48 Pty Ltd
PO Box 6249
Alexandria, NSW, 2015
Email: info@frankandrosie.com.au


Consumer Exchanges, Refunds and Returns Policy

We want you to be completely satisfied with your purchase. In the unlikely event one of our products does not meet your expectations, we will be happy to offer you a replacement, refund or exchange. It is of the upmost importance to Group48 to deal with your concerns quickly, efficiently and fairly and be completely transparent in everything we do. We will do whatever we can to solve your problem in a fair, ethical and compassionate manner. 

We undertake to reimburse you for any product delivered to you that is faulty or is in a damaged condition as per Australian Consumer Law. 


The prices of products and other charges displayed on the website may change at any time. Prices do not include shipping and handling costs. These charges will be shown at the conclusion of your shopping and will be dependent on delivery method and location. All prices shown on our website are inclusive of GST, and you are responsible for the payment of GST imposed on any products ordered from the website, as well as for the payment of any other associated taxies or duties. Any change to the GST rate will automatically be applied to the prices of our products. If you reside outside of Australia the prices reflected on the website will be charged; no GST will be collected, but your order may be subject to the application of other incidental charges (such as duty clearance charges), which it is your responsibility to pay.


Most orders begin the order process as soon as your online purchase is completed. Your order will be shipped once your payment is approved, the receiving address is verified, and the item is located in stock. If an item you order is not currently in stock, you will be notified by email and refunded if you have been charged.

*Important note: If your order is being delivered to an office building, apartment complex or similar facility, or to a public institution such as a hospital, hotel or school, the carrier may accept the signatures of mailroom employees, receptionists, and similar administrative personnel upon delivery. Upon signature or acceptance by such personnel, we shall be deemed to have fulfilled our entire delivery obligation for your order. We are not responsible for lost or stolen items delivered in accordance with the delivery practices noted above.


Group48 makes every effort to ensure that information on the website (Information) is accurate but does not warrant that the Information will be reliable or error free. Group48 takes no responsibility for errors or omissions in the website, or for programming bugs or computer viruses or errors in the website, and reserves the right to modify and correct errors at any time. Information may also contain technical inaccuracies or typographical errors and may be changed, updated or modified at any time without notice. Group48 takes no responsibility for any such inaccuracies, errors, changes, or updates.

Group48 has attempted to accurately depict the products offered on the website. However, because the depiction of a product is dependent on your computer monitor, Group48 cannot guarantee that such depiction will be accurate. The products may appear larger or smaller than their actual size, or the colours slightly different, depending on your monitor.

Group48 does not warrant that users or potential users will have continuous access to the website, and will not be liable for any interruption to service.

Copyright and Trademark

Unless otherwise provided, all copyright and trade marks in the material on the website are owned by or licensed to Group48. Except as permitted by the Copyright Act 1968 (Cth), no part of the website may be modified or reproduced by any process without the written permission of Group48.


To the full extent permitted by law and subject to any rights you may have that cannot be excluded, Group48, its directors, employees, agents, contractors and related bodies corporate, will not be liable to any person in respect of any loss or damage (including consequential and special loss or damage and any loss of profits) which may be suffered or incurred or which may arise directly or indirectly from or in connection with:

  • any use of the web site or of the Information for whatever reason;
  • any goods or services purchased or obtained from this web site; or
  • any transaction entered into through this web site, whether or not the loss or damage was as a result of error or misrepresentation, negligent act or omission, or any other cause whatsoever.

If any law prohibits the exclusion of such liability, Group48 limits its liability to the extent permitted by the law as follows:

  • if the breach relates to goods supplied by Group48:
  • the replacement of the goods or the supply of equivalent goods;
  • the repair of such goods;
  • the payment of the cost of replacing the goods or of acquiring equivalent goods; or
  • the payment of the cost of having the goods repaired;
  • if the breach relates to services supplied by Group48:
  • the supplying of the services again; or
  • the payment of the cost of having the services supplied again;
  • if the breach relates to the supply of Information, to the re-supply of that information.

Any liability of Group48 that arises out of these Terms and Conditions will be reduced or limited to the extent (if any) that you cause or contribute to the loss or damage.


Group48 may give you any notice required under these Terms and Conditions by electronic mail to the email address you supply to us. You may also give notice to Group48 on to our email address at: info@frankandrosie.com.au. Group48 may make changes to these Terms and Conditions from time to time, but the Terms and Conditions which apply at the time you place each order for product are those that govern your order.

Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of the State of Victoria, Australia, and you irrevocably submit to the exclusive jurisdiction of the courts in that State.

Entire Agreement

These Terms and Conditions set out the entire agreement and understanding between you and Group48 and supersede all prior agreements, understandings, representations and warranties, whether express or implied.

Provisions Severable

If any provision of these Terms and Conditions is invalid, illegal or unenforceable in any respect, the validity, legality and enforceability of the remaining provisions will not be affected, and such invalid, illegal or unenforceable provision is to be severed from these Terms and Conditions.

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